Terms of service

Sari Palace – Terms & Conditions

Business Name: Sari Palace
Address: Unit 1/26, Abel Street, Jamisontown, NSW 2750, Australia
Email: newsaripalace@gmail.com
Contact: +61 401 353 133

1. General

By accessing or purchasing from Sari Palace, you agree to the following Terms & Conditions. These terms apply to all visitors, users, and customers of our website, social media pages, and store.

2. Product Information

  • We take utmost care to display product colours, textures, and details accurately. However, slight variations may occur due to lighting, device screens, and handwoven/handcrafted nature of certain products.

  • Product descriptions, pricing, and availability may change without notice.

3. Orders & Payments

  • All orders are subject to acceptance and availability.

  • We reserve the right to cancel or refuse any order at our discretion.

  • Full payment must be made at the time of purchase.

  • Prices are listed in AUD unless mentioned otherwise.

4. Exchange & Return Policy

By placing an order, you acknowledge and agree to our Exchange-Only, No Refund Policy:

  • We do not offer refunds under any circumstances.

  • Exchanges must meet the conditions outlined in our Refund & Exchange Policy.

  • No exchange on Saree Blouses and Jewellery due to hygiene reasons.

  • Customers must bear all return shipping costs.

5. Defective or Damaged Items

  • Items that arrive damaged or defective are eligible for exchange only.

  • Customers must notify us within 48 hours of receiving the order with proper photos or video proof.

  • Sari Palace reserves the right to assess the damage before approving an exchange.

6. Shipping & Delivery

  • We ship across Australia and selected international locations.

  • Delivery timelines are estimates only. Delays due to courier, customs, or unforeseen circumstances are beyond our control.

  • Customers are responsible for providing accurate delivery information.

  • If a parcel is returned due to incorrect address or non-collection, the customer must pay additional shipping costs to resend.

7. Product Care

  • Traditional garments like sarees, silk products, and embroidered items require delicate handling.

  • Customers are responsible for following care instructions (e.g., dry wash recommended).

  • Sari Palace is not responsible for damage caused by improper handling or washing.

8. Pricing & Promotions

  • Pricing may change without prior notice.

  • Discounts, promotions, and coupon codes cannot be combined unless explicitly stated.

  • We reserve the right to modify or withdraw offers at any time.

9. Privacy & Security

  • We value your privacy. Personal information shared during purchase or inquiry will be used only for order processing and communication.

  • We do not store or share payment details.

  • Our website may use cookies for better user experience.

10. Intellectual Property

All content on our website and social media – including images, product photos, designs, text, logos, and graphics – is the property of Sari Palace.
Reproduction, resale, or unauthorized use is strictly prohibited.

11. Limitation of Liability

  • Sari Palace is not liable for any indirect, incidental, or consequential damages arising from product use, delivery delays, or website issues.

  • Our total liability is limited to the value of the purchased item.

12. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia.
Any disputes will be resolved in accordance with NSW jurisdiction.