Shipping policy
Sari Palace – Shipping Policy
Business Name: Sari Palace
Address: Unit 1/26, Abel Street, Jamisontown, NSW 2750, Australia
Email: newsaripalace@gmail.com
Contact: +61 401 353 133
1. Shipping Charges
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Shipping charges vary based on the weight of your order and your delivery location.
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Final shipping costs will be displayed at checkout before payment.
2. Processing Time
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Orders are processed within 1–2 business days after payment confirmation.
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Orders placed during weekends, holidays, or sale periods may require additional processing time.
3. Delivery Timeframes
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Within Australia: Estimated delivery time is 3–4 business days after dispatch.
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International Locations: Delivery timelines vary by country and courier availability. Expected delivery may range from 7–15 business days depending on the destination.
4. Tracking Information
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Once your order is dispatched, you will receive a tracking number via email or SMS.
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Tracking updates depend on the courier service and may vary.
5. Incorrect Address / Missed Delivery
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Customers are responsible for providing accurate shipping details.
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If a parcel is returned due to incorrect address or failed delivery attempts, re-shipping charges must be paid by the customer.
6. Shipping Delays
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Delivery delays may occur due to weather conditions, customs checks, public holidays, or courier service issues.
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Sari Palace is not responsible for delays caused by third-party courier companies.
7. International Customs & Duties
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International orders may be subject to customs duties, taxes, or import fees, which must be paid by the customer.
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These charges vary by country and are not included in product or shipping pricing.
8. Lost or Damaged Parcels
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If your parcel appears lost or damaged during transit, please contact us immediately.
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Sari Palace will assist in raising a claim with the courier, but we cannot guarantee courier outcomes.